Because Strathnova allocates senior practice leadership and dedicated specialists from The Bench for specific client engagements, our cancellation and engagement modification terms are structured as follows:

1. Pre-Engagement Inquiries

Inquiries or introductory discussions may be canceled or rescheduled by either party at any time prior to the execution of a binding Statement of Work (SOW) without penalty.

2. Active Engagement Cancellations

Cancellation rules for active consultancy retainers, strategic sprints, or fixed-scope engineering engagements are governed by the specific terms in your SOW or MSA:

Advisory & Retainer Models: Require written notice of [30 days / 14 days] prior to the upcoming billing cycle, as outlined in your SOW.

Sprint / Fixed-Scope Deliverables: Cancellation after project kickoff will incur fees for all work completed, milestone deliverables reached, and non-recoverable resource allocations up to the date of formal cancellation.

3. Scope Changes & Adjustments

Any changes to engagement scope, team composition, or delivery timelines must be formally submitted in writing and agreed upon via an executed Change Order or revised SOW.

Strathnova provides professional high-level advisory, strategy, and engineering consulting services. Services are billed based on time, allocated senior talent, and agreed deliverable frameworks.

1. General Refund Policy

Consultancy & Advisory Fees: Services rendered, strategic advisory sessions completed, and allocated advisory time are non-refundable.

Retainers & Deposit Payments: Upfront retainers or milestone deposits are non-refundable once practice resources have been committed or work has commenced under an executed SOW.

2. Unused Capacity & Pre-Paid Retainers

If an engagement is terminated early by mutual agreement in accordance with the SOW cancellation terms, any unearned, pre-paid retainer balances for work not yet commenced will be handled or returned in accordance with the terms specified in your SOW.

3. Quality Assurance & Dispute Resolution

If you believe a deliverable or advisory phase does not meet the standards agreed upon in your SOW:

• Notify your Strathnova practice lead in writing within 5 business days of milestone delivery detailing the specific discrepancy.

• Strathnova leadership will review the deliverables against the SOW acceptance criteria and work collaboratively to remediate or adjust the scope accordingly.